Refund Policy

This policy applies to Creator Subscriptions and Mealsio Pro. For a Creator Subscription, the Creator is the seller and merchant of record and the payment is made to the Creator's connected Stripe account. Mealsio administers this policy and coordinates approved refunds with the Creator and Stripe. Mealsio is the seller of Mealsio Pro.

You may cancel a Creator Subscription from My Subscriptions and Mealsio Pro through the Stripe billing portal linked from the Pro page. Cancellation stops future renewals and normally takes effect at the end of the current paid period. You keep access until then.

Cancellation is not a refund. Except where this policy or applicable law says otherwise, we do not provide prorated refunds for unused time in a billing period.

Contact us within seven days of a charge if:

• You were charged more than once for the same subscription (a duplicate charge).
• You were charged in error or because of a billing system fault.
• A technical failure materially prevented access to the paid Service and we could not restore access within a reasonable time.
• A Creator ended service or removed substantially all paid access shortly after the charge.

If approved, we will work with Stripe and, for Creator Subscriptions, the Creator to issue the refund and return Mealsio's related application fee. The seven-day request period does not limit rights that cannot be waived under applicable law.

If you believe a charge was unauthorized, contact support@mealsio.com promptly and notify your card issuer. We will investigate and take appropriate action, including a refund when the charge is verified as unauthorized or a refund is otherwise required by law. Nothing in this policy limits your rights with your payment provider.

To request a refund, email support@mealsio.com with your account email, the Creator or Mealsio Pro, the charge date, and the reason for your request. Approved refunds are submitted through Stripe and typically appear within 5–10 business days, although timing depends on the bank or card issuer. A refund may remain pending if the responsible Stripe account has insufficient funds.

For refund requests or billing questions, contact support@mealsio.com. Nothing in this policy excludes or limits consumer rights that cannot be excluded or limited by contract.